Lux Wix Frequently Asked Questions

Do you offer wholesale?

Yes, we do! We’d love to partner with your business. For more information on our wholesale pricing and minimums, please send an inquiry to hello@luxwixcandles.com with the subject line: "WHOLESALE." A member of our team will respond within 24 hours.

Do you make candles for special events?

We love helping you celebrate! We offer custom options for weddings, showers, birthdays, and corporate events. To get started, please email us at hello@luxwixcandles.com with the subject line: "WHOLESALE" and include your event date and estimated quantity.

Shipping & Order Tracking

How do I track my order? Once your Lux Wix candles have been hand-poured and packed, you will receive a shipping confirmation email. This email will contain your USPS Tracking Number. You can track your package by:

1. Clicking the link directly in your email.

2. Entering your number on the USPS Tracking Page.

When will my order ship? Please allow 3–5 business days for us to process and hand-check your order. Once shipped, standard delivery usually takes 5–7 business days.

My tracking says "Delivered," but I don't have my package. Occasionally, USPS may mark a package as delivered 24 hours before it actually arrives. If you still haven't received it after one business day:

• Check with neighbors or your building manager.

• Contact your local post office.

• If it has been more than 14 business days since your shipping confirmation, please email us at hello@luxwixcandles.com.